Shipping policy
Thank you for choosing Aurae. We are dedicated to ensuring your fine jewelry arrives safely and promptly. Below are the details of our shipping policy:
1. Order Processing Time
2. Shipping Rates & Delivery Estimates
We offer two flexible delivery options—Standard Shipping and Express Delivery—tailored to your region:
| Destination | Shipping Method & Timeframe | Free Shipping Threshold |
Flat Rate (Below Threshold) |
| Macau |
Standard (7-14 Days)
Express (1-4 Days) |
Free on orders over HK$800 Free on orders over HK$3,000 |
HK$80
HK$240 |
| Taiwan |
Standard (7-14 Days)
Express (1-4 Days) |
Free on orders over HK$1,500 Free on orders over HK$3,000 |
HK$150
HK$280 |
| Singapore |
Standard (7-14 Days)
Express (1-4 Days) |
Free on orders over HK$1,500 Free on orders over HK$3,000 |
HK$100
HK$200 |
| Malaysia |
Standard (7-14 Days)
Express (1-4 Days) |
Free on orders over HK$800 Free on orders over HK$3,000 |
HK$80
HK$240 |
| Australia |
Standard (7-14 Days)
Express (1-4 Days) |
Free on orders over HK$2,000 Free on orders over HK$4,000 |
HK$180
HK$340 |
| USA |
Standard (7-14 Days)
Express (1-4 Days) |
Free on orders over HK$2,800 Free on orders over HK$4,800 |
HK$240
HK$440 |
***Please note that international delivery time-frames are subject to local postal processing efficiencies and customs clearance procedures. All transit updates are based solely on the official tracking information provided by the courier, which can be verified directly on the carrier's website.
Once your order arrives in your destination country, please contact your local post office or designated courier service for the most up-to-date delivery adjustments. Aurae shall not be held responsible or liable for any delayed, lost, stolen, or failed deliveries once the package has successfully reached the destination country.